FAQs

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Delivery within Germany typically takes 2–5 business days. International deliveries may take 5–10 business days. You will receive a tracking number via email as soon as your package is on its way.

2. What are the shipping costs?

Shipping within Germany is free for orders over €49. Below this amount, we charge a flat rate of [e.g., €4.90]. International shipping costs vary depending on the destination country and are displayed at checkout.

3. How can I return my order?

You have 14 days to return youritem(s). Items must be unworn, unwashed, and with their original tags attached. Please notify us of your return by emailing [your address]. Further information can be found in our [return policy].

4. When will I receive my refund?

Once your return has been received and inspected, we will refund the amountto your original payment methodwithin 7 working days .

5. Which payment methods are accepted?

We accept:

• Credit card (Visa, Mastercard, Amex)

• PayPal

• Instant bank transfer

• [other methods, e.g. Klarna, Apple Pay]

6. How do I find my size?

Each product description includes a size chartfor your convenience. If you are unsure, please feel free to contact us – we are happy to help.

7. Can I change or cancel my order afterwards?

As long as your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible at [contact address].

8. What do I do if an item is damaged or delivered incorrectly?

We're sorry! Please send usan email with photos of the item to [contact address] within 48 hours of receipt so we can find a solution quickly.